specialises in business improvement with an emphasis on sustainable
bottom-line benefit. With an unparalleled proven track record, we
are willing to share both risk and reward. Not only do we assess
businesses, but we also conceptualise solutions and assist with
implementation and skills transfer.
solutions are not focused on product specific solutions, but rather
on 'best fit' methodologies which incorporate subject matter expertise,
hardware, software, and support.
All implementations are underpinned by effective project management
and change management strategies that ensure maximum benefit.
pride ourselves on the fact that no job is too big or too small
and that our proven methodology caters for any type of industry,
organisation or department. In fact, Discovery chunks all solutions
into manageable segments and does not take the big bang approach.
In essence, Discovery acts as identifiers of business improvement
opportunities and thereafter, based on a solid business case, performs
the role of project implementers and integrators.
boasts a fully integrated skill set that covers customer, financial,
human resource, technology, process and information. Our expertise
includes call centre implementation and optimization, customer relationship
management, activity based costing, project management, business
process improvement, and change management.